We are BioPharmaSpec Limited ("we/us/our") and we have a global presence. If you would like to contact us, please use the appropriate country email on the “Contact Us” section of the website.
We endeavour to maintain the highest standards of confidentiality and to respect the privacy of our customers (“you”), and associated persons who deal with us. Our commitment to privacy includes being transparent about the nature and extent of the personal data processing we undertake. This privacy notice aims to inform you about how we collect, store, use, and disclose information about you when you:
a) interact or use our websites; or
b) if you use any of our products, services or applications (collectively the “services”) in any manner.
Our website can be seen in many countries and jurisdictions and we are subject to the varying requirements of data protection legislation in the jurisdictions where we operate. Our aim is to be as consistent as possible and obey all applicable laws and apply the highest standard of Data Protection laws to our approach.
Categories of personal data we process or collect
We collect and process the personal data that you provide when interacting with us, either online or via email, mobile, phone or post.
Such personal data may include the following:
a) First name and surname
b) Postal address
c) Email address
d) Telephone number
e) Gender
f) Work Position
g) Country of residence/region, and
h) Some details provided by your device such as cookies, IP address, device ID, device type, and location data.
Source and categories of personal data
The source of the above information is received from yourself. We do not collect personal data from third parties or information brokers. The category of information is Personal data.
What we use your personal data for, and our legal basis for doing so
We must have a legal basis to process your personal data. The table below sets out the purposes for which we use your personal data and our legal basis for doing so.
| To provide you with information you have requested, including without limitation, quotations, service documentation, brochures, and responses to applications. | For our Legitimate Interest to provide information for our service. |
| To provide you with communications about the services you have purchased, and our similar products and services. | For the Performance of a Contract with you. |
| To conduct customer surveys to improve our products and services. | For our legitimate interests to improve our services. |
| Analyse your usage of our services to be able to personalise your service and improve our products. | For our legitimate interests to improve usage of our services. |
| Respond to any enquiries from you regarding our products and services. | To provide a contracted service. |
| We may provide you with direct marketing information about goods and services which we believe may be of interest to you. | Where you have provided consent (Opt-in) or our legitimate interest where you have not “opted out” of marketing. |
| Meet our legal and regulatory obligations to investigate and prevent fraudulent activities | To comply with our legal obligations. |
Personal data sharing and transferring of data
We will not share, rent, or sell your personal data to anyone unless you agree to this, or such sharing is necessary to fulfil our contract with you, or we are legally allowed or required to do so. Moreover, your personal data will only be shared with our carefully selected organisations and consultancies which comply with our security procedures and policies. The third party will carry the same obligations as we are required to observe under Data Protection law.
Where we transfer data internationally this will be protected with contractual obligations which includes data protection clauses. We currently transfer data to our trusted offices in the USA, UK, Jersey, India and the EU.
Personal data protection and storage
We process your personal data in accordance with procedures and technologies to maintain and protect its security, availability, confidentiality and integrity. We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorised access, disclosure, alteration and destruction. We have written procedures and policies which are regularly reviewed, and identifiable risks are reviewed at senior level.
Our retention policies vary depending on the category of data and legal requirements for retaining data and we do not store your data longer than necessary.
Cookies
We use cookies as identifiers on our website to improve your user experience by enabling our website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie').
Cookies we use
Strictly Necessary Cookies
These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services or information, for example logging in or filling in forms. You can set your browser to block these Cookies, but some parts of the site will not then work. These Cookies do not store any direct personally identifiable information but can identify your browser and computer.
Performance and Statistics Cookies
These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these types of Cookies collect is aggregated and therefore anonymous. If you do not allow these Cookies we will not know when you have visited our site, and we will not be able to monitor its performance.
Functional Cookies
These Cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these Cookies, then some of these services may not function properly.
Targeting Cookies
These Cookies are set through our site and may be used via our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They are based on uniquely identifying your browser and internet device. If you do not allow these Cookies, you will experience less targeted advertising.
Multiple users
If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see adverts based on sites they have visited as well as sites you have visited.
Our website does not respond to do not track requests (DNT) as no universal standard currently exists.
You can block or opt-out of non-essential cookies with the use of our Cookie Manager software which appears on our website. You can also do this via your browser. Instructions on how to do this can be found on the ‘Help’ function within your browser. You can find out more about Cookies, including how to see what Cookies have been set by visiting: https://ico.org.uk/for-the-public/online/cookies/
Your Data Subject Rights
| The right to object to the processing | You have the right to object to the processing of your personal data in certain situations. |
| The right to information | You have the right to be informed whether and to what extent we process your data. |
| The right of access | Subject to certain exceptions you have the right to obtain a confirmation as to whether or not we process your personal data, and if we do, request access to your data. |
| The right to rectification | Subject to certain exceptions, if you consider that we should stop processing some or all of your personal data, you have the right to request its deletion. However, there may well be reasons why an immediate deletion may not be possible (for example where retention is required to meet legal or regulatory obligations). |
| The right to restrict the processing |
You have the right to request that we restrict the processing of your personal data in certain situations: a) If you contest the accuracy of your personal data, you may request that its processing is restricted while we verify its accuracy. b) If the processing of your personal data is considered unlawful, but you do not require the deletion of your personal data. c) If we no longer need the data for the purposes of its processing, but you need it for the establishment, exercise or defence of legal claims. d) If you object to our processing of your data based on our legitimate interests.
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| The right to data portability | Where the processing takes place on the basis of your consent or contract, and is carried out by automated means, you have the right to request that we provide your personal data to you in a machine-readable format. |
| Your rights in relation to automated decision making and profiling | You have the right to object to decisions based exclusively on the automated processing of your personal data. |
| The right to withdraw your consent | If your personal data is processed on basis of your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal. |
| If you wish to exercise your rights, you can get in touch with us by contacting using the “Contact Information” section of this website. If your request is unclear, we may ask you for more information to help us find what you need, and the time limit for our response may pause until you provide it. We will carry out a reasonable and proportionate search of our records. | |
Our website may contain links to other sites
We may have links to other sites promoting our partners and clients. These links may take you to other companies who have their own privacy notice, and our privacy notice will not cover their use of data. They may collect additional information therefore we encourage you to look at these linked site privacy notice.
Automated decision making or profiling
We do not engage in profiling, or any processing related to automated decision-making activity.
Business Transfers
We may choose to buy or sell assets and may share or transfer customer information in connection with the evaluation of these transactions. Also, if we, or our assets, are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal data could be one of the assets transferred to or acquired by a third party.
Changes to our policy
We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on our website. This privacy notice was last updated on 5 Oct 2024.